The company isn’t satisfied with the status quo and wants to keep up with the customer’s changing needs. “Jenzabar One is a software package that keeps getting functionality added to it and keeps improving. We no longer have to stop to respond to specific student academic history requests.” “Faculty and student advisors, as well as program directors, have all of the information at their fingertips to help the student progress through their program. Or, when the FAFSA filing deadline approaches, students can receive immediate answers from the chatbot rather than calling the financial aid office, leaving a voicemail, and waiting for a response. For example, by integrating with an institution’s SIS, Jenzabar Chatbot can answer targeted questions about course assignments, room locations, and add/drop concerns. Jenzabar Chatbot can help a myriad of people simultaneously during high-activity periods. When relying solely on human interactions, institutions can only serve a finite number of people at one time. Jenzabar Chatbot provides real-time answers to frequently asked questions from students, which frees staff to deliver personalized support for students with more complex needs. Jenzabar Chatbot allows students to find the information they need from whatever device they are using without waiting in a queue. It was launched during the COVID-19 pandemic to provide institutions with an always-available resource to answer student questions and reduce stress as colleges rapidly transitioned to online learning models. Powered by artificial intelligence (AI), Jenzabar Chatbot is a modern, digital engagement channel that works with higher education student information systems (SIS).
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